BazaarPay Validators: Admin Empowerment Platform
After completing the merchant registration system, a critical need emerged: empowering our admin team to efficiently validate and support merchants through their onboarding journey. Unlike our merchant dashboard, this internal tool required less user research and more focus on operational efficiency.
Project Context: The platform needed to support admins in:
- Managing merchant verification requests
- Reviewing submitted documents
- Guiding merchants through completion
- Maintaining compliance standards
Core Functionality Requirements:
- Request Management:
- Comprehensive request queue
- Filtering and sorting capabilities
- Status tracking for each application
- Priority management system
- Document Verification:
- Document preview interface
- Validation checklists
- Issue flagging system
- Version control for resubmissions
- Merchant Communication:
- Email template system
- Document revision requests
- Status update notifications
- Direct messaging capabilities
- Admin Workflow Support:
- Clear validation steps
- Progress tracking
- Task assignment
- Team collaboration tools
Development Approach: Unlike customer-facing products, we took a direct route:
- Immediate high-fidelity design
- Direct stakeholder feedback
- Rapid iteration cycles
- Quick implementation pathway
This focused approach allowed us to:
- Expedite development
- Address immediate operational needs
- Streamline admin workflows
- Enhance merchant support efficiency
Design in Action: Key Interface Examples
Project Evolution: Aligned Pivots
The Validators platform, designed to support merchant verification, followed the same fate as the merchant dashboard. When market insights led to the discontinuation of the merchant panel, the supporting admin validation system naturally concluded its journey as well.
Status at Closure:
- Platform fully developed
- Admin workflows established
- Integration complete
- Discontinued alongside merchant panel
